just a few of the top brands that trust canopy

This is what award winning
customer service looks like:

At Canopy, we’re honored to have received the Stevie International Business Award for our work in Customer Service.


friendly email responses


issue resolutions


typing related injuries

The perfect job for the
Amazon obsessed (that’s us)

Amazon changes all the time. Good thing it’s our job to stay on top of it all so you don’t have to.

Daily account monitoring

We keep a close eye on your account health and act immediately to help resolve issues

Feedback & review management

We make sure your customers know how much you care by engaging fully with their feedback and reviews

Messaging and Q&A response

Let us handle the day-to-day account details that give your brand a reputation for being customer-first

An army of experts

Put our full team of domain experts at your service so everything’s covered by a seasoned pro

Amazon Trusted Partner Certifications & Awards

Let us keep your
customer satisfied

The CanopyCustomer service cadence

Account setup

Once we have account access, we do a deep dive into your brand so that we can represent you exactly how you want. We also set expectations so you have a clear understanding of our processes.

Daily account management

We know Amazon’s rules and we follow them to the letter. Using our knowledge, we resolve issues as they arise, checking on your account daily to stay ahead of the game and keep your customers satisfied.

Monthly reporting

Our monthly call keeps you informed about how performance has changed over time, so that you can see all of the work that’s being done, and how it’s improving your brand’s health on Amazon.


Life is good ‘Under the Canopy’

We believe that you should be the hero of your own story. Here’s what Canopy’s Partners have to say:

Quote Symobl

“Canopy was able to increase product visibility across the board, and I liked that they weren’t only about using AI as a tool.”

Larry Chipkin, President

TickleMe Plant Company, Inc.

Quote Symobl

Just love the fact that I don't need to worry about PPC anymore! Now I can take care of things that I like, that bring me joy.

Janco Bronkhorst


Quote Symobl

“Canopy Management has been exceptional in the delivery. They care about shared success, they’ve been easy to work with, and their strategies work!”

Tony Shields, CEO

FreshCap Mushrooms

Quote Symobl

“At the end of the first month I am over 50% up on the previous month and a whopping 230% up on the same period last year!”

Simon Holland, CFO

Sassy Squirrel Inc.

Quote Symobl

“What sets Canopy apart is that the team actually provides the results they’ve promised us! I’ve never felt that way with other agencies I’ve worked with.”

Gabe Robledo, Owner

4KOR Fitness

Quote Symobl

"I'm experiencing massive growth in just a few months. I have to say the investment with Canopy is totally worth it!"

Mario Milanovic

Updraft Ventures

Quote Symobl

The team is very quick to follow up if there are any unanswered questions. Canopy has all of the services you need in order to be successful on Amazon.

Cliff Davis, President

Nutritional Supplements Corporation

Quote Symobl

Communication with Canopy was fabulous. They took the bull by the horns and delivered above and beyond my expectations.

James S., Partner Member

JA Global Express

Quote Symobl

Not only did Canopy double the business, but they also doubled my profit margin. So it’s just… it’s crazy!

Tim Angel, Founder

Zugu Case

Quote Symobl

We saw growth at the same time as cost reduction - Canopy created the breakthrough for us that we couldn’t have done ourselves.

Richard Huang


Quote Symobl

Partnering with Canopy has created massive growth for us for sure. They made Amazon a really reliable revenue stream for us.

Annie Clearwater, Brand Manager

Snow Teeth Whitening

Quote Symobl

Sales are up 59% from last year - you can’t argue with that. You want to get started? Get started right. If you’re on the fence, just do it - it obviously works with Canopy.

Ernie Parrish, Owner

Natural Foot Orthotics

Success in action

See how our Full Service Account Management creates higher conversions, increased sales, and more efficient advertising:

Keeping customers satisfied since 2014

Frequently Asked Questions

What services are available for Customer Service Management?
  • Buyer-Seller Messaging
  • Listing Q&A Response
  • Performance Monitoring (Account Health, Performance Notifications, Chargebacks, Voice of the Customer, & A-to-Z Claims)
  • Review Management (Requesting Reviews, Review Audit and Response)
  • Seller Feedback Management
Who at Canopy handles my Customer Service needs?

We have a team of Amazon specialists standing by to take care of all of your Customer Service needs, monitoring your account daily to make sure nothing gets left behind.

Learn why Canopy was named INC’s
fastest growing ecommerce agency in the