Amazon Customer Service Management | Canopy Management

just a few of the top brands that trust canopy

This is what award winning
customer service looks like:

At Canopy, we’re honored to have received the Stevie International Business Award for our work in Customer Service.


friendly email responses


issue resolutions


typing related injuries

The perfect job for the
Amazon obsessed (that’s us)

Amazon changes all the time. Good thing it’s our job to stay on top of it all so you don’t have to.

Search Icon
Daily account monitoring

We keep a close eye on your account health and act immediately to help resolve issues

Feedback & review management

We make sure your customers know how much you care by engaging fully with their feedback and reviews

We Chat
Messaging and Q&A response

Let us handle the day-to-day account details that give your brand a reputation for being customer-first

Team Icon
An army of experts

Put our full team of domain experts at your service so everything’s covered by a seasoned pro

Amazon Trusted Partner Certifications & Awards

Let us keep your
customer satisfied

The CanopyCustomer service cadence

Account setup

Once we have account access, we do a deep dive into your brand so that we can represent you exactly how you want. We also set expectations so you have a clear understanding of our processes.

Daily account management

We know Amazon’s rules and we follow them to the letter. Using our knowledge, we resolve issues as they arise, checking on your account daily to stay ahead of the game and keep your customers satisfied.

Monthly reporting

Our monthly call keeps you informed about how performance has changed over time, so that you can see all of the work that’s being done, and how it’s improving your brand’s health on Amazon.


Life is good ‘Under the Canopy’

We believe that you should be the hero of your own story. Here’s what Canopy’s Partners have to say:

Success in action

See how our Full Service Account Management creates higher conversions, increased sales, and more efficient advertising:

Keeping customers satisfied since 2014

Frequently Asked Questions

What services are available for Customer Service Management?
  • Buyer-Seller Messaging
  • Listing Q&A Response
  • Performance Monitoring (Account Health, Performance Notifications, Chargebacks, Voice of the Customer, & A-to-Z Claims)
  • Review Management (Requesting Reviews, Review Audit and Response)
  • Seller Feedback Management
Who at Canopy handles my Customer Service needs?

We have a team of Amazon specialists standing by to take care of all of your Customer Service needs, monitoring your account daily to make sure nothing gets left behind.

Inc. 500 Fastest Growing Private Companies

Learn why Canopy was named INC’s
fastest growing ecommerce agency in the